A reliable internet connection is needed to play the game. If you have confirmed that your internet connection is working and that your device is connected to it, but you're still unable to connect to the game, please follow these troubleshooting steps:

• If you are using Wi-Fi and/or a VPN, please ensure that your firewall and other settings allow the game to work.
• Check if your Internet service provider has any issues or network connection alerts, and contact them if needed.
• Ensure the device's battery is sufficiently charged and that no battery-saving modes are activated that could limit online connections.
• Make sure you're not downloading or uploading anything while playing the game.
• Check that your device time is set correctly or preferably set to update automatically.